There’s a new Julie Desk family member to discover this morning: Margot Carrion, Customer Success Manager at Julie Desk. She will explain in detail what she does for our dear Julie, and share her day-to day with you. Oh and did we mention she’s also Chief Dessert Officer?
If you want to meet other members of the team, you can check the previous episodes.
1. Hello Margot, can you tell us a little about your background?
So to start off, I had a pretty original career journey! I studied “information and communication” followed by a “Management” degree and finished off my studies with marketing. After that you would think I’d continue in marketing, but I actually left to study law, economics and management. A year later, I went off to do a degree in International Commerce. I have always been curious to learn as much as possible and be able to know everything. In the end, I went to business school where I obtained a Masters in Marketing 🙂
2. How did you end up at Julie Desk?
I have always worked in large groups where the processes are very stunted and where the space for new initiatives is low! I couldn’t put my creative mind forward!! So after 2 years of alternating between large groups, I decided to embark on an adventure with a start-up. I’ve always loved new tech, so I chose Julie Desk!
3. Can you tell us about your role and describe a typical day at Julie Desk?
My days revolve around a few main tasks:
- Customer support: I answer all requests from customers who have questions about the operation of the service / who encounter difficulties with their Julie.
- Online training projects: I create videos and set up webinars for training.
- Community engagement: I set up a user club for our service to find out what customers think about Julie and get feedback so we can make the right decisions in future.
4. What advice would you give to someone that would like to follow in your footsteps?
“Put yourself in other shoes”, or empathy. When someone has a problem, give them all the advice and tools they need to help solve it.
At the same time, it is important to be an educator and a listener and always be there to help your colleagues. In short, to be the ideal employee at the service of all! (Joking)
5. What’s the biggest challenge that you face or have faced at Julie Desk?
My daily challenge? Is to make sure all my clients are happy!
6. Where do you see Julie Desk in 5 years?
An international company with an office in the States and Australia, 2 countries with great opportunities in my opinion.
7. Where do you see yourself in 5 years?
Hard to say because as you can guess by reading my answer to question 1 I can hardly stand still and I want to be challenged! I always want to outdo myself.
So I’ll say I’ll work in the States and sell joy to my customers.
8. Three words to describe?
Hyperactive, perfectionist, and adventurous.
9. Something that people don’t know about you that you’d like to share?
I hate bananas, cilantro, and spiders.
10. What’s the first thing you did this morning? Do you have a routine?
I get up, I go to the bathroom, I look in the mirror and I say to myself, “It’s not getting any better than this, ” I go to my room, put my things on, go back to the bathroom, I put makeup on. Then I eat breakfast while watching BFMTV. then I do my dishes, quickly clean the apartment, feed my rabbit, go back to the toilet one last time and then I go to work.
11. Favorite apps?
Messenger (yeah I know! I can already hear some saying, “That’s not an app!” “it’s a mess” but it’s me answering the questions!)
12. Favorite meal?
Pork chop with roquefort sauce and home fries (check with my mother for exact recipe)
13. Favorite quote?
“ Everything comes to those who wait”
14. Who inspires you the most ?
15. Your favorite memory at Julie Desk?
Playing Carrom, the south Asian tabletop board game.
Thanks for answering our questions Margot! If you want to know more about his background, let us know! 🙂
Don’t forget, Sharing is caring >> #LifeAtJulie 😉