We are still going strong with the #LifeAtJulie series and this time around, our Customer Success Manager introduces herself! Meet Justine Joliveau, whose job is to make sure that all of Julie’s employers are completely pleased with the service. What makes her even more interesting is that she is also our Chief Cycling Officer! 😉
Want to know more members of the team? You can still find previous episodes.
1. Hi Justine, can you tell us a bit more about your background?
After my studies, I traveled overseas for a while. When I returned, I was lucky enough to get hired at the newly opened company Taxibeat as a customer support operator. Once you enter the world of startups, it’s difficult to get out. Then, I worked at Fidzup and now, I am here at Julie Desk.
2. How did you end up at Julie desk?
A year ago, I was looking for a new adventure. I saw a job offer for Julie Desk and then I met the three founders, Julien, Guillaume and Nicolas. I instantly liked the product, the company values, and their vision.
3. What’s your role at Julie Desk? Can you describe a typical day?
I make sure that each customer’s experience with Julie is the best that it can be and that they have a successful collaboration with her.
My role requires a lot of interaction with clients and with all other teams (sales, product, tech) to ensure that Julie meets all the users’ expectations of the service.
A typical day goes from activating new accounts to providing answers for the questions that users might have about Julie and also communicating with the rest of the teams to facilitate the use of the service.
4. Any advice for people willing to do what you do?
It’s a position where you are at the forefront of interactions with the customers. You have to be very attentive in order to understand their expressed needs and therefore be ready and able to provide a response.
5. What is the main challenge you face (or have faced) while working at Julie Desk?
Changing people’s habits so that it becomes second nature for them to rely on Julie to schedule their meetings. I am convinced that Julie is a service that is relevant and efficient and I want to convince everybody to share my view.
6. Where do you see Julie Desk in 5 years?
Julie will be at the heart of all interactions: everybody will have their own Julie and the meeting scheduling process will only take a minute. People will use her to book a hotel room or buy a plane ticket. Our days will be more productive because we will delegate more tasks.
7. Where do you see yourself in 5 years?
I would be returning from a tour of Europe, North America or the world… so many choices, I haven’t yet decided but…. It will be on a bicycle!
8. Three words to describe you?
Optimistic, hyperactive and monomaniac
9. Anything about you that people might not know and you’d like to share?
I’ve become completely obsessed with indoor cycling. Cycling to a great music in the dark, that’s the best way to unwind!
10. What is the first thing you do in the morning? Any routine?
I would love to say that I wake up early and exercise but that’s me in an ideal world. In reality, I just make sure to have breakfast or at least a cup of tea or coffee.
11. Your favorite App?
I would say Spotify because I’m lost without music or Pocket because it helps me save articles that I want to read later.
12. Favorite meal?
My grandmother’s couscous. But that’s also because I don’t eat it too often.
13. Favorite quote?
“There are no problems without solutions”
I did tell you I was an optimist, right?
14. Who inspires you the most?
People who feel happy and fulfilled by following their passion.
15. Your best memory at Julie Desk?
There was a Monday morning when we celebrated the signature of a big contract with champagne and croissants
Thank you, Justine for taking the time to answer our questions.
Any reactions? Leave us a comment!
Don’t forget, Sharing is caring >> #LifeAtJulie 😉